Courses and content
Not for the foundation courses. Every course states its level on its page: beginner means it starts from zero, advanced means it assumes an earlier course or the equivalent.
Most courses are taught in Arabic, some in English. The teaching language is printed on every course card before you buy, and you can filter by it in the catalog.
The full curriculum is listed on every course page with each lesson title and its length, so you can see exactly what is covered before you buy. The opening lesson of each course is marked as a free preview and will be watchable without payment as soon as the video player opens.
The total video length is shown on every course. There is no fixed schedule and no deadline — you watch at your own pace, and the platform remembers where you stopped.
Buying and payment
By manual transfer through Vodafone Cash or InstaPay. You pick a course, the exact amount and the transfer details are shown, and you upload a screenshot of the receipt with your order.
Once the receipt has been matched by hand — normally within 24 hours, usually sooner. You get an email the moment access opens, and the course appears under "My courses".
If it is short we write to you to complete the difference before opening the course. If it is over, we return the difference the same way it came. Access does not open until the amount is complete.
InstaPay works from abroad through some banks. If the transfer will not go through, write to us with the course you want and where you are, and we will arrange another route.
After you buy
There is no time limit. What you buy stays in your account, and any lessons added to the course later reach you at no extra cost.
Lessons are streamed for viewing through the platform, and we do not supply downloadable video files. While a lesson plays, the player shows the account holder's name and email over the video, one account may play on a limited number of devices at a time, and viewing sessions are logged. Written attachments, where a course has them, are downloadable.
Yes, straight from the phone browser. The account is personal, and sharing it puts it at risk of suspension.
Refunds and support
Yes, within 14 days of the course being opened and as long as you have watched no more than 20% of its lessons. Write from your account email and we will start the process; the money returns by the way it came.
Use the "forgot password" link on the sign-in page. A reset link is emailed to you and is valid for one hour.
Tell us the lesson and the timestamp. Substantive errors are corrected, the lesson is re-uploaded, and a correction note goes out to everyone who bought the course.
Through the contact page. If the question is about a payment, include the course name and the transfer reference — it saves a full day of back and forth.
Still stuck?
Send us the question directly. We answer within one working day, and add it here if it comes up again.